Legal Disclamer





Our Privacy Policy applies to the personal data we collect and treat at Madrid Experience, assuming the responsibility of complying with current legislation on national and European data protection, our goal is to treat your data in a lawful, fair, and transparent manner.

Who is responsible for your data?

Identity: ME Servicios y Experiencias Hedonistas SL,  hereinafter “Madrid Experience”

Travel Agent Licence Number:  CICMA2750

CIF: B86518461
Postal address: Calle de Vergara 12 – 3 D, Madrid 28013
Phone: 915 417 099

What personal information do we collect about you?


By using the term “personal data” in our privacy policy, we refer to the information that has to do with you and that allows us to identify you.

Your personal information may include, for example, your name, contact information, or information about how you use our website and how it relates to us.

We collect some personal information about you, when you use our services or contact us. We may also receive personal information from our providers who provide services on your behalf (for example, when you offer comments related to our services). If you make a purchase on behalf of another person, you must have that person’s consent to use their personal information.

Categories of data we collect


We may collect and process the following categories of information about you:

Your name and your contact information  (email address, phone number, and mailing address)

The communication you exchange with us (for example, your emails, letters, phone calls, etc.)

Your publications and messages on social networks that are aimed at Madrid Experience, your comments when answering our requests for comments or opinions addressed to clients.

We do not treat confidential personal data

For what purpose do we treat your personal data?

At Madrid Experience we treat the information you provide us in order to manage the delivery of the services that you request

  • To manage your billing and provide you with the services acquired
  • To communicate with you and manage our relationship with you
  • To personalize and improve your experience as a customer.
  • To inform you about news and offers you might like
  • To comply with our legal obligations

When you subscribe to our newsletter and provide us with your email, you are expressly authorizing us to send you advertising related to our products and services by email.

How long will we keep your data?

The personal data provided will be kept as long as the deletion is not requested by the interested party, as long as the commercial relationship is maintained, or during the years necessary to comply with the legal obligations.

What is the legitimacy for the treatment of your data?

The legal basis that legitimates this treatment will be your consent, the legitimate interest, or the need to manage a contractual or similar relationship.

The sending of personal data is mandatory to contact and receive information about the services provided by Madrid Experience.  Likewise, not providing the requested personal data or not accepting this privacy policy means the impossibility to subscribe, register, or receive information from said services

How have we obtained your data?

The personal data that we deal at Madrid Experience has been provided by you (the interested party) and with this, you are expressing your acceptance of the processing of your personal data reflected in this Privacy Policy.


The interested party that sends the information to Madrid Experience is solely responsible for the accuracy and correctness of the data included, exonerating Madrid Experience from any responsibility in this regard.


The interested party guarantees and responds, in any case, of the accuracy, validity, and authenticity of the personal data provided, and undertakes to keep them duly updated. The interested party agrees to provide complete and correct information in the registration or subscription form. If you prefer that Madrid Experience does not collect personal information about you, please do not provide it to us.


Madrid Experience does not answer for the veracity of the information that is not of own elaboration and of which another source is indicated, reason why neither assumes any responsibility as for hypothetical damages that could be originated by the use of said information.

Madrid Experience is exonerated from liability for any loss or damage that may be suffered by the interested party as a result of errors, defects, or omissions, in the information provided by Madrid Experience whenever it comes from sources outside of Madrid Experience.


To which recipients will your data be communicated?

Madrid Experience will not transfer personal data to third parties except in cases where there is a legal obligation. However; in the case of acquiring our services Madrid Experience will communicate the necessary and obligatory personal data to the collaborators or suppliers for the management of the purposes inherent to the development and fulfillment of the object of the contract, these companies are obliged to use the data provided, only and exclusively, to fulfill the purpose of the contract.

Security of your personal data


We take the appropriate measures at the technical and organizational level in order to protect your personal data against illegal or unauthorized access and against accidental loss, destruction, or damage that your personal data may suffer.

What are your rights when you provide us with your data?

Anyone has the right to obtain confirmation about whether or not we are dealing with personal data concerning Madrid Experience. Interested persons have the right to request the rectification of inaccurate data or, where appropriate, request its deletion when, among other reasons, the data is no longer necessary for the purposes that were collected.


In certain circumstances, the interested parties may request the limitation of the processing of their data, in which case we will only keep them for the exercise or defense of claims. In certain circumstances and for reasons related to their particular situation, the interested parties may object to the processing of their data. Madrid Experience will stop processing the data, except for compelling legitimate reasons, or the exercise or defense of possible claims.

You can direct your communications and exercise your rights of access, rectification, cancellation / suppression, opposition, limitation, or portability to oppose the processing of your personal data, through postal mail at Calle de Vergara 12 – 3 D Madrid 28013 or via email to along with valid proof of identity, such as a photocopy of your DNI, the request in which your request is made, dated and signed, as well as your address for the purposes of notifications.

In case you feel your rights are violated in relation to the protection of your personal data, especially when you have not obtained satisfaction in the exercise of your rights, you can submit a claim to the competent Data Protection Control Authority via their website:


Acceptance and consent


The interested party declares to have been informed of the conditions of protection of personal data, accepting and consenting to the treatment of these by Madrid Experience, in the manner and for the purposes indicated in this Privacy Policy.

Changes in the present policy regarding the processing of personal data


Madrid Experience reserves the right to modify this policy to adapt it to legislative or jurisprudential changes of the new European legislation regarding data protection, which will begin to be applied on May 25, 2018 (the “General Data Protection Regulation”). We will update the privacy policy and publish on our website any new version of this policy.




This Legal Notice (hereinafter, the “Legal Notice”) regulates the use of the website (hereinafter, the “website”) of ME Servicios y Experiencias Hedonistas S.L. hereinafter “Madrid Experience”  with CIF B86518461 and residence in Madrid at Calle de Vergara 12 – 3 D, Madrid 28013



In general, the relations between Madrid Experience and the users of its telematic services, present on this website, are subject to Spanish legislation and jurisdiction.



The interested party is informed, and accepts that, access to this website does not imply, in any way, the beginning of a commercial relationship with Madrid Experience.




The intellectual property rights of the content of the web pages, its graphic design and codes are the property of Madrid Experience and, therefore, reproduction, distribution, public communication, transformation, or any other activity that can be done with the content of its web pages, even when citing the source, is prohibited, unless with written consent from Madrid Experience.




Madrid Experience reserves the right to update, modify, or eliminate the information contained on its web pages and may even limit or deny access to said information to certain users.

Madrid Experience does not assume any responsibility for the information contained on web pages of third parties that can be accessed by links from any web page owned by Madrid Experience.


The presence of links on Madrid Experience´s web pages is for informational purposes only and in no case does it imply a suggestion, invitation, or recommendation of them.

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